Last Updated: October 13, 2026

At Whiskers and Wags, we want to make shopping for your furry, feathered, and finned friends as easy as possible. This Shipping Policy explains how we handle order processing, shipping, and delivery.

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1. ORDER PROCESSING

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability and order volume.

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Orders placed during weekends, holidays, or busy periods may require additional processing time.

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2. SHIPPING RATES AND DELIVERY

Available shipping methods, applicable shipping fees, and estimated delivery times are displayed at checkout.

Delivery estimates are provided for guidance. Actual delivery times may vary due to courier operations, weather conditions, holidays, and other circumstances beyond our control.

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3. ORDER CONFIRMATION AND TRACKING

After placing an order, you will receive an order confirmation by email.

When tracking is available, tracking details will be provided after your order has been dispatched. Please allow time for tracking information to become active.

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4. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

Incorrect or incomplete addresses may result in delivery delays or additional charges.

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5. DELAYED, LOST, OR MISSING PACKAGES

Delivery delays may occasionally occur during transit.

If your order has not arrived within the estimated delivery period, check your tracking information and contact us for assistance.

If tracking indicates that your package has been delivered but you have not received it, check your delivery location and contact the courier when applicable. You may also contact our support team for assistance.

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6. DAMAGED, INCORRECT, OR MISSING ITEMS

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us as soon as possible.

Include your order number, a description of the issue, and photos when applicable. We will review the matter and assist you with the appropriate next steps.

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7. INTERNATIONAL SHIPPING

International shipping availability depends on the delivery options provided at checkout.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges depend on local regulations and the applicable shipping arrangements.

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8. CONTACT US

For questions about shipping, delivery, or an existing order, please contact us:

Whiskers and Wags

Email: pharmscandace@gmail.com

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We're happy to help make your shopping experience as smooth as possible.

Thank you for shopping with Whiskers and Wags!