PRIVACY POLICY

Last Updated: October 13, 2026

At Whiskers and Wags, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or make a purchase.

1. INFORMATION WE COLLECT

We may collect the following types of information when you use our website:

Personal Information: Your name, email address, shipping address, billing address, and phone number when provided.
Order Information: Products purchased, order details, transaction records, and delivery information.
Payment Information: Payment details necessary to complete your purchase. Payments are processed through the applicable payment service providers.
Technical Information: Information such as your IP address, browser type, device information, and website usage data.
Communication Information: Information you provide when contacting our customer support team or subscribing to our updates.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and fulfill orders.
Arrange shipping and delivery.
Send order confirmations and relevant updates.
Respond to questions and customer support requests.
Improve our website, products, and shopping experience.
Send promotional communications when permitted by law and, where required, with your consent.
Detect and prevent fraudulent transactions and unauthorized activities.
Comply with applicable legal obligations.

3. PAYMENT SECURITY

Payments made through our website are handled by the applicable payment service providers. Your payment information is processed according to their respective privacy and security practices.

We do not intentionally collect or store complete payment card details on our own systems when payment processing is handled by a third-party provider.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

5. HOW WE SHARE YOUR INFORMATION

We may share relevant information with trusted third parties when necessary to operate our business, including:

Payment processors that handle transactions.
Shipping and delivery providers that fulfill orders.
Website hosting and ecommerce service providers.
Customer support and communication service providers.
Analytics and marketing service providers, where applicable.
Legal authorities when disclosure is required by law or necessary to protect our rights.

We do not sell your personal information to third parties for their own independent marketing purposes.

6. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and compliance with applicable legal obligations.

When information is no longer needed, we take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements.

7. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured channels.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain types of processing.
Opt out of promotional emails using the unsubscribe instructions provided.

Requests may be subject to legal requirements and applicable exceptions.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and practices.

Whiskers and Wags is not responsible for the privacy practices or content of external websites. We encourage you to review their policies before sharing personal information.

10. CHILDREN'S PRIVACY

Our website is intended for a general shopping audience and is not knowingly designed to collect personal information directly from children who are not legally permitted to provide it under applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the situation.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, or applicable legal requirements.

Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

12. CONTACT US

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Whiskers and Wags

Email: pharmscandace@gmail.com

Thank you for trusting Whiskers and Wags with your information.