RETURNS & REFUNDS POLICY

Last Updated: October 13, 2026

At Whiskers and Wags, we want you and your pets to be happy with your purchases. If there is a problem with your order, we encourage you to contact us so we can review the situation and help find an appropriate solution.

RETURNS

If you would like to return an item, please contact us before sending it back. Include your order number, the item you wish to return, and the reason for your request.

Return eligibility may depend on the item's condition, type, and circumstances of the purchase. Items should generally be unused and in their original packaging, where applicable.

For health, hygiene, and safety reasons, certain products may not be suitable for return, particularly if they have been opened, used, or handled in a way that makes them unsuitable for resale. Any applicable legal rights remain unaffected.

Please wait for instructions from our customer support team before returning an item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photos of the item and its packaging may also help us assess your request.

We will review the information provided and work with you to determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy.

REFUNDS

Refund requests are reviewed individually. If a refund is approved, it will generally be issued to the original payment method where possible.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution. We cannot control their processing times.

We will communicate the outcome of your refund request and any relevant next steps.

NON-RETURNABLE ITEMS

Some items may be ineligible for return due to their nature, condition, or applicable health and safety considerations. Examples may include opened pet food, treats, hygiene products, and other items that cannot safely be resold.

This does not limit any rights or remedies available to customers under applicable law.

CANCELLATIONS AND ORDER CHANGES

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

If an order can no longer be canceled, you may contact us to discuss any available return options under this policy and applicable law.

RETURN SHIPPING

If a return is approved, our customer support team will provide instructions regarding the return process.

Responsibility for return shipping costs may depend on the reason for the return and applicable consumer protection requirements. Please contact us before shipping an item back.

HOW TO REQUEST A RETURN OR REFUND

To request assistance with a return or refund:

Email us at pharmscandace@gmail.com.
Include your order number and the item involved.
Explain the reason for your request and provide relevant photos if applicable.
Wait for our team to respond with the next steps.

CONTACT US

If you have questions about this Returns & Refunds Policy or need help with an order, please contact us:

Whiskers and Wags
Email: pharmscandace@gmail.com

We appreciate your business and will do our best to help resolve order-related concerns fairly and respectfully.

POLICY UPDATES

We may update this policy from time to time to reflect changes in our store practices or applicable requirements. Updates will be posted on this page with a revised date.

This policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted.